Contact Support

Before opening a support request, run through this quick checklist so our engineering team can resolve your issue on the first response.

Pre-Ticket Diagnostics Checklist

1. Check Troubleshooting for common ingestion, trend, and permission fixes.
2. Note your Company Name, Plant Name, and affected Production Unit or Source Tag.
3. If you see a permission issue, take a screenshot of User Menu → My Roles & Permissions.
4. For API integrations (telemetry-api or data-collections-api), capture the HTTP status code, endpoint path, and UTC timestamp of the failed call (never share raw API secrets).

Channels

• Platform Support: Contact your designated OTCognix onboarding or customer engineering lead.
• In-App Help: Open any guide directly from the Support Center button in the OTCognix Web App header.